Fret not! Your amount is safe with us
Selected merchants on Paytm can place your Paytm Payments Bank Wallet balance on hold. It is restored back to Paytm Payments Bank Wallet upon order/ride completion
Everybody loves the Paytm Payments Bank Wallet, a secure digital wallet that lets you manage your money with a touch. Pay bills, recharge, send money to friends & pay for purchases across various brands and services like Uber, Zomato, and many more. It's the easiest way to pay, one tap on your phone and seamless payment is done! However, you might see the cost of the ride disappear for a while from your Wallet balance.
Why is this amount on hold?
When you place an order for a product/item/ride with our select partners, you might see the cost of the order/ journey, deducted for a while from your Wallet balance. Your wallet balance is deducted, and money is kept on hold in a special account and is released to the merchant once the order/ride is completed or cancelled.
Sometimes you may see money not getting immediately released even after the order/journey is complete. This could happen due to some intermittent server issues. Rest assured; the money will be returned in your Wallet at the soonest.
How it works
Example of booking an Uber ride
You book an Uber from Point A to B. The total fare shown by Uber is ₹450
If you do not have sufficient balance, then Uber will prompt you to add money first
If you do have sufficient balance, Uber will put ₹450 on hold from your Paytm Payments Bank Wallet balance. You can see this in your Paytm Payments Bank Wallet Passbook
During the trip, you will see that your overall balance is minus ₹450.
At the end of the trip, we will restore ₹450 to your Wallet, followed by a debit for the actual ride amount by Uber.